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FAQ

Overview

Who are we?

XOJET is about choice and control, providing modern day flyers with the industry’s leading alternative solutions to jet cards and fractional ownership. We offer a complete suite of private jet solutions—from on-demand charter to customized flight programs – to over 5,000 of the world’s most sophisticated private aviation consumers, including many of you. Without locking you into options you don’t want or need, discover the XOJET difference and learn why our business model is changing the way the world flies privately.

XOJET is the largest, on-demand private aviation services platform and enterprise broker in North America, built upon a rich legacy of being an at-scale fleet owner/operator blending in-depth aviation expertise with a comprehensive retail private aviation brokerage firm dedicated to providing transparent advice and unparalleled service

Where do we fly?

The company offers attractive rates for popular charter flights between more than 22,000 airport pairs in the United States and around the world.

What is our Mission Statement?

To be the trusted advisor and service provider of choice, to the most sophisticated private aviation consumers both businesses and individuals.

The XOJET Experience

Who is my Aviation Advisor?

XOJET’s front-end team consists of over 70 Aviation Advisors and client service professionals, available 24/7, to work directly with you to provide in-depth and transparent advice, and craft a personalized flying experience.

What is the XOJET experience?

XOJET creates flexible and highly personalized ways to fly on-demand, for business and leisure. From start to finish, XOJET controls the details that go into your flying experience, from your expert Aviation Advisor tasked to provide you with flight options to the dedicated team arranging the comforts and luxury you receive on board.

Through XOJET’s owned fleet of super mid-size jets and network of carefully vetted operators, the company offers a wide range of aircraft types to suit big or small trips.

Flight Programs

What is the Elite Access flight program?

On-demand charter for in-demand executives. Schedule a flight with just 12 hours notice. It's that easy. By invitation only, Elite Access™ offers true on-demand flying.

What is the Preferred Access flight program?

Combining consistency with flexibility, XOJET Preferred Access™ utilizes the best of on-demand services as a smart, elegant solution for the modern flyer.

How do you fly with XOJET?

XOJET offers four distinct and easy ways to fly, ranging from on-demand charter to our suite of membership programs, including Preferred Access, Elite Access and Corporate Solutions. Each option offers industry-leading benefits designed to fit the needs of our clients. Allow our team to assess your flying portfolio to provide you with the best program.

XOJET's suite of on-demand, private flight solutions enables modern day flyers to meet their needs with less hassle and more flexibility than ever before. That means no more upfront costs, rigid terms, bloated bottom lines and long-term commitments. Now you fly when you want and how you want, and you only pay for the time and features you use. Welcome to a new era of private aviation.

Fleet Access

What is the Preferred Partner Network?

We believe in delivering the most value for every flight and it typically begins with selecting the right aircraft. To compliment our fleet of super mid-size Challenger 300, Citation X jets, we offer access to an additional 1,300 aircraft of varying sizes through our Preferred Partner Network. From popular private jets including the Hawker 800XP, Hawker 400XP and Gulfstream G-V, each operator in our network is meticulously measured against the highest standards of safety and service in the industry.

What type of jets does XOJET fly?

XOJET offers the largest floating charter fleet of Cessna Citation X and Bombardier Challenger 300 super mid-size private jets in North America, maintained under the highest standards of safety and service in private aviation. Each private aircraft is custom-configured to enhance the onboard experience with features including complimentary Wi-Fi, full-service galley with gourmet snacks, beverages and spirits and comfortable club chairs.

Fleet Safety

Does XOJET have an Operations Control Center?

Yes, XOJET operations a 21,000-square foot and round-the-clock operations center in Sacramento, California which is home to over 100 team members. From our Chief Pilot's Office (CPO) to Maintenance Control experts, each team supports the safe execution of your flight.

Does XOJET hire their own pilots?

Yes, all XOJET pilots are screened, hired, and trained employees of the company. We pride ourselves on attracting top talent who meet and, or exceed industry requirements.

What are XOJET's safety standards?

XOJET is committed to the uncompromising safety of every flight and it begins with a shared responsibility across our entire organization. Recognized as a leader in the industry, our robust safety organization reports directly to the CEO. Focused on reliability, quality assurance, and quality control, the XOJET Safety Management System incorporates best practices from the U.S. Air Force, Coast Guard and commercial airline carriers and applies them to private aviation.

Inflight Service

How many bags may I bring onboard?

The Citation X luggage capacity averages 4-6 soft-side golf bags and 4-6 medium-sized rollers. The Challenger 300 luggage capacity averages 8 soft-side golf bags and 8 medium-sized rollers.

Does XOJET offer flight attendants?

A flight attendant may be requested for an additional fee.

How many seats per airplane?

The Citation X seats 8 passengers and the Challenger 300 jet seats 9 passengers.

Does XOJET offer complimentary Wi-Fi?

XOJET is proud to be the first operator to offer complimentary Wi-Fi across our entire owned-and-operated fleet of Challenger 300 and Citation X super mid-size jets. Please note, complimentary Wi-Fi is only available within the continental 48 states; any flights over extended bodies of water will not have Wi-Fi access.

What does XOJET stock onboard its aircraft?

XOJET offers a selection of premium snacks, beverages, and spirits that are complimentary onboard all XOJET flights. For a complete list of items, please contact your personal Aviation Advisor. Items outside of this menu may be requested for an additional fee.

Does XOJET offer catering service?

XOJET offers a variety of fresh bites and seasonal fare between most city pairs. Remote departure cities may have a limited version of our standard catering menu. For our complete menu, please contact your personal Aviation Advisor. Items outside of this menu may be requested for an additional fee.

Standard Procedures

What items are allowed and not allowed onboard XOJET?

FAA regulations require all passengers to comply with the transportation of Hazardous Materials. For our complete list, please contact your personal Aviation Advisor.

Do I have to show my ID upon boarding?

Yes, due to FAA regulations, all passengers listed on the flight manifest will be required to present a government-issued photo ID before boarding.

Aviation Terminology

What does ETA mean?

ETA or Estimated Time of Arrival is the estimated local time of arriving at your destination, including taxi time.

What does ETE mean?

ETE or Estimated Time Enroute is the estimated flying time between your departure and arrival city, including taxi time, given standard flying conditions.

What does 'off-fleet' mean?

XOJET offers access to our Preferred Partner Network with over 1,300 jets of varying sizes, vetted to meet our high safety standards. An aircraft that is not branded XOJET branded and not operated by XOJET crew is considered off-fleet.

What is an FBO?

An FBO or Fixed Based Operator refers to the ground handling company at each departure and arrival airport.